Mizuno's Response

by - Tuesday, April 26, 2011

When I got home from PA yesterday, I had two things waiting for me.

The first were new pairs of Mizuno Wave Inspire 6's. I didn't even attempt to unpack all my bags before I had ripped the box open, pulled on the new shoes and did a couple test laps through my living room and dining room. They fit perfectly! I was so excited, I did a happy dance around my house. I can't wait to take them out for a run.

The second thing waiting for me was an email from the VP of running at Mizuno. He had read my post on how unhappy I was with the Inspire 7's and was reaching out to let me know they were taking into account my comments (and all comments) about the 7's as they worked on the new model.

As a loyal Mizuno customer, I was really impressed someone took the time to contact me and let me know that they had not only read my post, but that they actually cared that I wasn't happy with the shoes.

I can't say enough about how impressed I am with Mizuno as a company after this small interaction. Knowing that companies are listening to their customers and care about what they say makes me happy.

Mizuno makes great running shoes. I would have tried the Inspire 8's when my new 6's wore out anyway, but knowing that the company heard my complaints and plans to make changes accordingly makes me really excited to try the new model even though it won't be out for several months. I criticized several design elements of the Inspire 7's and I'm looking forward to seeing how Mizuno takes that feedback and uses it in the new model.

Mizuno is open to hearing more comments about the Inspire 7's, so if there was something you particularly loved or hated about the model, feel free to leave it in the comments and I'll pass it on.

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